ACCS Strategic Plan, Text Only

This text-only version is offered as a more accessible alternative to this PDF document: Arlington County Commuter Services Transportation Demand Management Plan (PDF, 3.85 MB).

Arlington County Commuter Assistance Program Strategic Plan

Fiscal Years 2025 through 2029 Arlington County Commuter Services Department of Environmental Services

Adopted in November 2024

Prepared by: Foursquare ITP and STV

Contents

• Chapter 1 - Commuter Assistance Program Overview

  • Introduction

  • Program History

  • Governance

  • Organizational Structure

  • Partnerships

  • Program Service Area

  • Current Services

• Chapter 2 - Service Area Demographics and Characteristics

  • Introduction

  • Demographics

  • Services and Facilities

• Chapter 3 - Strategic Vision, Mission, Goals, and Objectives

  • Introduction

  • Stakeholder Engagement Process

  • Vision and Mission

• Chapter 4 - Target Markets and Customers

  • Methodology

  • Target Markets

  • Target Customers

  • Equity Analysis

  • Gap Analysis and Needs Assessment

• Chapter 5 - Operations Plan

  • Introduction

  • Staffing

  • Overview of Operations

  • Business-to-Business Outreach, Education, and Incentives

  • Marketing, Promotion, and Incentives

  • Commuter and Traveler Support

  • Innovation, Planning, Research, and Reporting

  • TDM for Site Plans

  • ART, Capital Bikeshare Services, and Micromobility Services and Provide and Maintain Real-Time Transit Displays

  • Market Segments and Customers

  • Strategic Plan Goals and Objectives

  • Partnerships and Coordination with Other Programs and Agencies

• Chapter 6 - Financial Plan

  • Review of Sources and Uses

  • Budget Projections: Baseline Conditions

• Chapter 7 - Monitoring and Evaluation Plan

  • Performance Measures

  • Reporting and Using Performance Results

  • Metrics for Management Purposes

  • Impact Measures

  • Future Monitoring Efforts

• Chapter 8 - Use of Research and Data

  • Identifying Target Markets and Customers

  • Strategic Framework and Services

  • Program Evaluation

• Appendix

This text-only version is offered as a more accessible alternative to this PDF document: Arlington County Commuter Services Transportation Demand Management Plan (PDF, 3.85 MB).