The Commuter Store
The Commuter Store® offers face-to-face information, sales, and assistance at four locations in Arlington, Virginia. Affiliated stores are located in Maryland and Fairfax County. Fares and passes are available for all regional transit systems. See "Products" for all fares and products sold. Printed bus schedules, maps and other free publications are available. Courteous staff will assist you in planning the best way to travel, whether by bus, rail, carpool, vanpool, bicycle or walking.
Please note: The Commuter Store adds a 25-cent convenience fee to the cost of WMATA products (Metrobus and Metrorail fares and SmarTrip cards). There is no convenience fee added for discounted fare media for seniors and persons with disabilities. Fare media for other transit systems are sold at face value.
Arlington Commuter Stores | Affiliates
The Commuter Store® and SmartBenefits
Many Washington, DC area employers participate in the SmartBenefits program. This program assigns transit benefits to employees' SmarTrip cards, which are accepted by the Metro system and many local bus systems. However, some transit systems, including MARC, MTA Commuter Bus and VRE commuter rail, don't accept the electronic farecards. Employees who need their transit benefits applied to fares for these systems can set up a SmartBenefits Personal Account with CommuterDirect.com. CommuterDirect.com will then deliver the appropriate tickets by mail, or the tickets may be picked up at the Commuter Store location you choose. (Locations listed below.) For more information, see SmarTrip & SmartBenefits.
Commuter Store Locations, Hours, Contact Information
Email for all stores: Questions@CommuterDirect.com
TDD phone number for all stores (for deaf and hard of hearing callers in VA, MD, and DC): 711
Ballston Commuter Store
Ballston-MU Metro Plaza (kiosk at top of escalator)
4230 Fairfax Drive
Arlington, VA 22203
Phone: 703-528-3541 Fax: 703-522-4356 TDD: 711
Hours: Mon.-Fri. 7:00 am - 7:00 pm
Map and Car-Free Transportation Options
Crystal City Commuter Store
Crystal City Shops (across from Dunkin' Donuts)
251 18th Street South
Arlington VA, 22202
Phone: 703-413-4287 Fax: 703-413-4291 TDD: 711
Hours: Mon.-Fri. 7:00 am - 7:00 pm
Map and Car-Free Transportation Options
Rosslyn Commuter Store
Rosslyn Metro Station Entrance
1810 N. Moore Street
Arlington, VA 22209
Phone: 703-525-1995 Fax: 703-525-0060 TDD: 711
Hours: Mon.-Fri. 7:00 am - 7:00 pm
Map and Car-Free Transportation Options
Shirlington Commuter Store
2975 S. Quincy Street (at the Shirlington Bus Station, near the intersection of South Randolph Street and 31st Street South, next to I-395)
Arlington, VA 22206
Phone: 703-820-4981 Fax: 703-820-4985 TDD: 711
Hours: Mon.-Fri. 10:00 am.- 7:00 pm; closed 1:30 pm - 2:30 pm
Please call in advance to order VRE tickets to be picked up at the Shirlington store.
Map and Car-Free Transportation Options
Arlington Mobile Commuter Stores
AffiliateStores
ATTENTION VRE/SmartBenefits Customers at the Springfield Connector Store:
Effective July 29, 2022, this location (Springfield Connector Store) will not accept SmartBenefits as a payment method and no longer will be providing services for VRE Products or Transit Link Cards (TLCs).
We encourage customers to use our ticket by mail program, CommuterDirect.com, or call 703-228-7433. You can also visit our Crystal City Commuter Store:
Crystal City Commuter Store (across from the Dunkin Donuts)
251 18th Street South
Arlington, VA 22202
(703) 413-4287
Operating Hours: Monday through Friday 7:00 am - 7:00 pm
GoAlex Mobile Transit Store
Mondays 7:00 am - 1:15 pm @ King Street Metro
Tuesdays 7:00 am - 1:15 pm @ Van Dorn Metro and 12:00 noon - 2:00 pm @ Alive Food Hub (510 F S. Van Dorn St)
Thursdays 7:00 am-11 am @ Braddock Rd Metro and 11:15 am - 2:00 pm @ Tavern Square (421 King St)
more information
Odenton, Maryland MTA Commuter Store
MARC and MTA Commuter Bus tickets and SmarTrip Cards
1400 Odenton Road
Odenton MD 21113
Phone: 410-674-4885 Fax: 410-551-0708 TDD: 711
Hours: Mon.-Fri. 4:45 am - 7:00 pm
Saturday 7:30 am - 3:30 pm
Sunday 9:15 am - 1:30 pm
Frederick, Maryland Transit Center/MARC Station
MARC and MTA Commuter Bus tickets only
100 South East Street
Frederick MD 21704
Phone: 301-663-3311
Hours: Mon.-Fri. 4:30 am - 7:30 am and 4:45 pm - 8:30 pm
Montgomery County Mobile Commuter Store
MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), loading fare value and passes onto SmarTrip cards, and Montgomery County Youth Cruiser passes.
Various locations in Montgomery County
More information and schedule
Silver Spring TRiPS Commuter Store
MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), loading fare value and passes onto SmarTrip cards, and Montgomery County Youth Cruiser passes.
8404 Colesville Road
Silver Spring, MD 20910
Phone: 240-773-8747
Hours: Mon.-Fri. 6:00 am - 6:00 pm, Sat.-Sun. 7:00 am - 4:00 pm
More information
Takoma Langley Crossroads Transit Center
MARC and MTA Commuter Bus tickets, SmarTrip cards (including Senior), and loading fare value and passes onto SmarTrip cards.
7900 New Hampshire Avenue
Hyattsville MD 20783
Phone: 301-422-0200
Fax: 301-422-0217
Hours: Mon.-Fri. 7:00 am -7:00 pm, Sat.-Sun. 8:00 am - 4:00 pm